Terms And Conditions

Terms & Conditions

Please read the following terms and conditions carefully as by using our website and purchasing any products you are agreeing to them. By clicking the ‘Accept’ button at checkout you agree to these terms and conditions. By completing and submitting the electronic order form (or proceeding through the ‘checkout process’) you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Neither submitting an electronic order form or completing the checkout process constitutes our acceptance of your order by Australian Board Co.

Prices:

We accept MasterCard, Visa, American Express, Apple Pay, Android Pay & Paypal. Goods will only be dispatched once payment has cleared. Our prices exclude delivery. Delivery pricing is dependent on delivery method, country destination and weight. VAT is included in the price (unless otherwise stated) and will be charged at your country’s standard VAT rate and is subject to change without notice. Australian Board Co is VAT registered. Australian Board Co Surf Company reserve the right to cancel any orders where pricing errors have occurred without notice.

Pricing & availability:

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or technical fault or product information received from our suppliers, Australian Board Co shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Australian Board Co shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Australian Board Co shall immediately issue a credit to your credit card account in the amount of the charge.

Order acceptance:

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Australian Board Co reserves the right at any time after receipt of your order to accept or decline your order for any reason. Australian Board Co reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or information before accepting any order.

Returns:

If for some reason you are not happy with your product you can return it to us for a refund or exchange within 30 days from date of delivery. In order to qualify for a refund or exchange, you must request your RAN within 30 days of receiving your item, having taken good care of it and kept it in an unused state, complete with packaging and all its components. See the Returns Page for details on how to get your RAN and returning your item.

The refund will be made to the payment method used to place the order unless requested otherwise. The refund will be made as soon as the item has been returned. You will not be refunded for the P&P of your item, but please be aware that you are responsible for the returned item until it has reached us. We recommend using a secure delivery method which requires a signature upon receipt such as Royal Mail Recorded Delivery. This does not affect your statutory rights.

All returns should be sent back to us at the following address:

RETURNS DEPT: ABCo, MARSH LANE, LORDS MEADOW INDUSTRIAL ESTATE, CREDITON, DEVON, EX17 1ES

If you require an urgent exchange, it would be quickest to place a new order online first, then return the existing item marked (as per our normal returns process) for a full refund. Please ensure you include your original (or copy of) delivery note with a reason for the return or exchange. If you cannot locate the original delivery note or order details then please provide your full contact name and address (used to place the order) so we can trace the order details.

Returns must be UNUSED with ORIGINAL TAGS attached and in the ORIGINAL packaging (where applicable) and in a resalable condition. This is the only way we can issue a refund or arrange an exchange. It is usually the case you can re-use the packaging the order came in to send goods back to us. In the case of the Surfboards and related products, please ensure (if possible) you use the original reinforcement material contained in the packaging in order to minimise potential damage.

All returned goods remain your responsibility until they reach us. We advise you use a secure delivery method which requires a signature upon delivery. As soon as returned goods reach us, we will process your refund or exchange as a matter of urgency and inform you of progress via email. Please note all exchanges are dispatched using the cheapest delivery method and postage costs are covered by Australian Board Co.

Faulty Products Surfboard Delivery:

Due to their more fragile construction, we make extra effort to pack our surfboards really well in order to minimise damage in transit. It is rare that damages occur but we strongly urge you inspect the board at